All complaints involving reprinting, returns, or refunds for any reason must be submitted within 4 weeks of the order’s successful delivery.

Blue Asterisk* will resend the order or issue a full 100% refund in the following cases:

• Manufacturing Defects: To verify a manufacturer-related issue, sellers must provide clear images, videos, or customer feedback. Accepted issues include printing errors, missing design details, significantly incorrect colors compared to the design file, incorrect product received, or products that arrive torn or damaged due to production errors.
• Stalled Tracking: The order shows as “in transit” on the shipping carrier’s system but has not been updated for more than 5 days (only applicable if using Blue Asterisk* labels).
• Shipping Damage: The order was delivered, but the item was damaged during transit (only applicable if using Blue Asterisk* labels).
• Wrong Address Delivered: The order was marked as delivered but was sent to the wrong address provided (only applicable if using Blue Asterisk* labels).

Blue Asterisk will resend the order or offer a 50% refund in the following case:

• Package Not Received Despite Delivery Confirmation: The order is marked as delivered, but the customer reports not receiving it (only applicable if using Blue Asterisk* labels).

Blue Asterisk* will not support or refund orders in the following situations:

• The order was lost due to an incorrect or incomplete address being provided.
• The customer (or you) is dissatisfied with the product even though it meets the manufacturer’s printing standards.
• Mistakes made during product creation, such as uploading the wrong image or incorrectly placing/rotating the design.
• The wrong size was selected during the ordering process by either you or the customer.
• The order is still within the allowed maximum production and shipping time.